food, consumer experience and Joshi Wadewala

For a while now, I have been looking at various options of how food quality experience is checked by various people. The only proper or official authority is FSSAI but according to CAG and quartz own web report FSSAI has to go a long way.

The reasons I share this is over the years I have mentioned about how Joshi Wadewala has managed to outdo what others could also have done. But lately, it seems the staff and the owners have grown lax and arrogant about the quality of food and service they provide. For instance under FSSAI it is written under labeling –

Labelling

It is mandatory that every package of food intended for sale should carry a label that bears all the information required under FSS (Packaging and Labelling) Regulation, 2011. Food package must carry a Label with the following information :

Common name of the Product.
Name and address of the product’s Manufacturer
Date of Manufacture
Ingredient List with additives
Nutrition Facts
Best before/ Expires on
Net contents in terms of weight, measure or count.
Packing codes/Batch number
Declaration regarding vegetarian or non-vegetarian
Country of origin for imported food

no label on mango lassi

Also many a times their fresh food is either not fresh or not cooked properly. This has been happening for couple of weeks now. I have to point out that they are not the only ones although this is a proper shop, not a pavement dweller per-se.

Joshi Wadewala image

I did file my concern with FSSAI but I highly doubt any action will be taken although it is a public safety issue, health issue but as biggies are never caught then he’s a smallish-time operator.

It is also a concern as my mother has no teeth and I was diagnosed with convulsive seizures last year which prevented me from attending debconf last year. I was in hospital for a period of 3 months.

I have stopped going to the establishment as there are others who are better at receiving feedback and strive to being better.

Disclaimer – All the photos shared are copyright zomato.com

I have also no idea if GST is paid or not as you do not get any receipts for your purchases which is also one of the basic consumer right. They just have one slip which you get when you do your purchase and have to hand it over for either take-away or getting food.

They do have a bill book but that is for bulk purchases only.

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